ISO 9002
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ISO 9002:
The ISO (International organisation for standardisation) has recognised the need has recognised the need for harmonisation of various quality standards used world wide, has issued the ISO 9000 series of standards in 1987. The ISO 9000 series was revised and reissued in 1994 and is due to be reissued again in the year 2000.

The standards especially ISO 9001, 9002 and 9003 are for external quality assurance. They state the requirements a quality system has to contain but not how they are to be implemented. They are generic and independent of any specific industry or economic sector. They are intended to be used in their present form but can be tailored to suit a company's individual needs.

ISO 9000 helps to :-
 Rationalise systems and procedures
 Cut Costs
 Improve efficiency
 Ensure consistency in product and services
 Add a competitive edge
 Project a positive public image
 Enhance customer focus
However a question arises Is ISO 9000 really that wonderful? Quality assurance should be common sense management applied to achieving and maintaining quality.

Documentation you receive?
i) The Quality Manual - Defines the policies, objectives and organisational structures and summarises the general quality practices of the company. Before any documentation could be made a quality manual iss createdThe company manual shows all the process that the company does in order to comply with the official ISO 9002 Guidelines


ii) Procedures - These describe what is done, by whom and how, when, where and why an activity is to be carried out. This could be the Managing Director, quality manager or any one on the shop floor. This person will be in assigned to quality aspects and carrying out the procedures that were listed in the company manual

iii) Job Instructions - These direct personnel in a single activity and are subordinate documents to procedures. These instructions may be required for specific tasks processes or operations.

iv) Forms and records - These include statutory and legal document, specifications calibration records, and all other documentation which will demonstrate the achievement of the quality system requirements.
As well as these forms an internal set of forms are designed so that a record of all procedures are be kept. br>